This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. These cookies ensure basic functionalities and security features of the website, anonymously. We would appreciate any feedback on your TiVo Chat support experience.Necessary cookies are absolutely essential for the website to function properly. Is there anything scheduled?Īdam: I checked & there's nothing with a specific date, but they seem to be pushed through every few weeks at this point.Īdam: There will be a brief satisfaction survey emailed to you. Would that have been the type of update you are talking about?Īdam: No it's needs to be a full software update as opposed to a software patch. Rakes5: I have connected to the TIVO service since then, and received an update when Pandora was made available. I'm showing when a complete new software update comes through the video may be available at that time. Rakes5: I did this a few months ago, and was told at the time I could not get the video, I thought maybe something had changed since then.Īdam: Oh it was that long ago. Under TiVo Central > Messages and Settings > Settings > Network and Phone > Connect to TiVo Service Now Updates come through usually every few weeks. If this does not work, you would need to wait for the next software update to push though. Force a couple connection to TiVo service to grab any software patches out there. Give me a minute to pull up your account.Īdam: Rakes5 thanks for holding. First in order to get to the other screens, can you please verify your identity by providing the following account info:Īdam: Thank you for verifying. Is it possible to get that back?Īdam: I can definitely look into that. Rakes5: I did a clear and restore on my Premiere XL and lost the Premier XL THX Optimizer video. So that I may better assist you, are you an existing customer? Thank you for contacting TiVo! My name is Adam. Apparently they are going to include the video in future updates.
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